FAQ

The representative will meet & greet you upon arrival at the agreed meeting point. He/she is you contact person during your entire stay in the rented holiday letting. 

Once we receive your booking request, we will check the availability of the desired holiday property and will let you know immediately whether it may be booked by you. If the respective holiday letting is not available, we will send you alternative holiday lettings, which may be rented by you in the requested period.Once you have made your choice and would like to check on flight availabilities we can make a non-binding reservation for 24 hours. After this time the holiday property will be available to other bookers unless you send us the required booking form. Should you wish to make definite booking, you simply need to fill in the respective booking form, which can be found in our initial email offer. Should you wish to book more than one holiday property, kindly fill in one form per property.

In the event of a booking we do need your full name and address, your date of birth, your mobile number (in order to also contact you during your holidays) as well as you e-mail address.  Furthermore we need the total number of guest including the number and age of children travelling with you.

We strongly recommend to first book the preferred holiday property and then book your flights. Simply reserve you holiday property for 24 hours without any obligation and then search for your flights. Once you have all your flight details set, you may then fill in the booking form (also see No 2).

All photos showing the respective holiday property are either directly at the property or on the property complex, i.e. pool photos, photos of the view or the surrounding area. However, sometimes the interior or furniture of the holiday property might have changed, i.e. new sofa in a different color etc.. With over 200 properties on offer, it is difficult to constantly keep everything up to date. If major modifications have been made or important features, such as air conditioning, heating, swimming pool, washing machine or dishwasher, etc. have changed we will post it on respective property page. Usually broken equipment (washing machine, dish washer, etc.) is being replaced instantly by the owner.

The service charge includes the following: Meet & greet through our representative on the island, general cleaning after your departure, assistance of the representative during your entire stay in the rented property, cleaning of towels and bed linen after your stay.

We do not have specific arrival or departure dates. This way you may travel on the day that suits you best and you can book cheaper air fares during the week.

Some properties are located on a hillside, cliff or have low railings which may bring children into dangerous situations. For these reasons children are precautionary either not or only allowed with a certain age. Some properties are also part of an apartment complex that has a restriction regarding the age of children, which we need to respect. All age limitations are mentioned on the respective property page on our website. In any case, parents are always responsible for their children and neither we nor the property owners take any responsibility for any accident that might occur.

No, all our properties provide a set of towels per person to be used in the bath room and bed linen. However, beach towels are not provided and need to be brought with you. We kindly ask you not to use the provided towels for sun chairs or the beach; otherwise an extra cleaning surcharge may apply.

In some holiday properties pets are generally permitted or not permitted and some properties are marked with "pets on request". This means that we must first obtain the owner's permission for you to bring your beloved pet. In this case we will always need information about the breed and size of the animal (or animals). Please provide accurate information. If you have received permission from us to bring the pet we strongly advise you to familiarize yourself with the entry requirements for the respective animal to Spain. It is the right of the property owner to demand an extra charge for pets per day.

We are connected to a booking system, to which also the property owners have access to. This way they may enter their own bookings accordingly. However, some owners do not always enter their personal bookings and the calendar shows a free space although the owner might want to spend some time him/herself in his/her holiday home. Some owners also would like to be asked first in case of a booking request.
To avoid confusion or double bookings to your guests, we have therefore decided not to publish a booking calendar.

Our representatives are there when any problems occur and can be called 24/7. However, we and the representatives would appreciate if you called them only in absolute emergencies in the evenings or during the night, as they also need some sleep.

After you have filled in and sent the booking form to us, we will enter the booking in the booking calendar and send you a booking confirmation (the permission of the owner provided). This confirmation is based on the legal requirements and the terms & conditions.  We recommend to print out the confirmation and take it with you together with your other travel documents.

To guarantee you booking we are required to make a down payment of approx.10-20% of the total lump sum of the rental property (depending on the holiday property). The exact amount of deposit is mentioned in the booking confirmation. The down payment can send via bank transfer or PayPal. We only accept payments in EUROS and all transfer cost need to be paid by the sending party. After sending the down payment kindly sends us the remittance advice either via fax or email.
The remaining balance is then handed in cash to your representative upon arrival together with the security deposit.

The security deposit is necessary as the owner also need to be on the safe side. He/she trustfully lets you stay in his private home and he/she wants to ensure no damage is done. The amount of the security deposit depends on the value of the rental home. The exact amount of the deposit of each holiday properties can be found on the respective property pages on our website. The security deposit paid will need to be paid in cash upon arrival to your representative and will be return to you upon check-out, provided no damage has occurred.

If your rented holiday property becomes uninhabitable due to unforeseen events or force majeure, such as water damage, fire, sudden construction in the neighborhood, etc. we will contact you immediately and try to find a solution. Possibilities in this case are an alternative accommodation in one of our other rental properties (we do not pay for hotel accommodation or other rental properties we do not offer ourselves), a price reduction or cancellation. In case of a cancellation you will be refunded the full down payment and other possible payments you might have made to us. We are not responsible for the payment of cancellation fees for flights or other means of transportation.

The pool season generally begins on May 5th for unheated swimming pools and ends on September 30st. This period can vary depending on the owner’s decision. In some apartment complexes the use of the pool is not permitted during the night. Please respect the individual policies or house rules of the apartment complex.
Each pool is regularly cleaned and the water quality tested during the pool season, usually once or twice per week. For hygiene reasons the pool water contains chlorine and / or other chemicals. Any use of the pool is always at the risk of the guests and parents responsible for their children.
Since the temperature of the pools depends strongly on the outside temperature a certain water temperature cannot be guaranteed. Some properties with private pools offer a heated pool. Extra costs may apply. 

Due to usually mild winters and very hot summer, almost every house has ants, the oriental cockroach, spiders, mosquitoes, flies, various geckos or other creepy crawlers. Since we rarely have temperatures below zero centigrade on Majorca, insects don’t die in winter and usually are larger than in the northern European hemisphere. Many of these insects are active at night and therefore you don’t often see these uninvited guests. But you can be sure that they are in every garden and occasionally like to come into homes and apartments. To prevent them from crawling inside, please do not leave any food lying outside for long periods of time. Summer is mosquito time. If you are sensitive to mosquito bites, you should get respective protection prior to you departure at your pharmacy. Very effective are electronic devices which are placed in the sockets. These devices and other protection are also easily obtainable in almost all the major supermarkets or pharmacies on the island.

Sollte während Ihres Aufenthaltes ein Elektrokleingerät wie z.B. Kaffeemaschine, Toaster, etc. seinen Dienst einstellen, wird in der Regel noch am selben Tag für gleichwertigen Ersatz gesorgt. Bitte informieren Sie auch hier in jedem Fall Ihren Berteuer, sollte etwas in Ihrem Feriendomizil nicht ordnungsgemäß funktionieren. Größere Pannen und Defekte werden schnellst möglichst behoben. Ist trotz aller Anstrengungen eine Behebung des Mangels nicht möglich, können wir, bedingt durch die große Anzahl an Ferienobjekten in unserem Angebot, in der Regel ein gleich- oder höherwertiges Feriendomizil als Ersatz anbieten. Wir und der Eigentümer sind stets bestrebt, entstandene Unannehmlichkeiten fair und kundenorientiert auszugleichen.

Constructions are usually permitted on Mallorca between May / June and September / October depending on the community. Unfortunately, there are always violations and exceptions to the rule and construction companies or private persons get an extraordinary permission to renovate or build in the summer months. Usually the local police is quite strict and acts immediately. It may happen, however, that a developer is given a special permit in which cases we are powerless.

In some apartment complexes or holiday homes special house rules may apply. These are usually displayed either in the rented property or on a public place in the compound. All these rules are also binding for any guests staying at the rented property and we kindly asked you to respect them.

Gardeners and pool cleaners usually have access to the property to regularly maintain the garden or clean the pool. This is necessary to keep pool, garden and grounds in good condition. Your representative may inform you on which days these works are carried out and as far as possible will arrange the visits with you so you holiday may not be disturbed. However, you may not prohibit the gardeners or pool cleaners to enter the property during your entire stay.

Each supervisor shall keep a complaint form with him/her. Should the hopefully unlikely event occur that you wish to make a complaint, which exceeds responsibility of the representative, he / she will hand out this form to you. Please fill out the form truthfully, sign it and hand it back to the representative. Each form has a perforated section at the bottom, which will remain with the representative as a receipt. The supervisor will then immediately send the form to us and we will get in touch with you. It is important that you report your complaint locally to your representative and not after your departure or when you are back at home. We need to be given the opportunity to solve the problem when it has occurred and the representative needs to inspect the problem.